"Awful communication"

About: John Radcliffe Hospital

The appalling lack of communication regarding my grandfather's care in Bedford ward recently is inexcusable. An 89 year old man who was shoved into a hospice without notice to his family. None of the proper meetings or procedures were followed and consultation with the family members didn't happen. He was bed bound for 2 Weeks and has pressure sores, noone even thought to clean his dentures. This hospital appears disinterested in the care of elderly and dying people. I am shocked at the lack of dignity in how he was treated. The family will be making a formal complaint.

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Response from John Radcliffe Hospital

Thank you for your comments regarding your grandfather's care on the Bedford Ward.

I am very sorry that the care your grandfather received lacked the compassion that we expect all our patients to receive.

Please be assured that your feedback will be passed onto the service managers responsible for the Bedford Ward. We would welcome the opportunity to investigate the issues you have raised and provide you with a response.

If you would like us to do this, please do not hesitate to contact the Complaints Department on 01865 221728 or at complaints@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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