"Poor Receptionist for First Contact"
About: Southmead Hospital Southmead Hospital Bristol BS10 5NB
Posted by Anonymous
What kind of a hospital receptionist does not know the wards or departments in the hospital they work for?
A poor one.
As a first point of contact for distressed relatives trying to check on family this person should be knowledgeable and friendly.
I phoned twice to get information on a relative send for a procedure from another hospital and both times the receptionist hung up on me.
Both times they were only just not rude.
I just hope the medical staff are better trained and better at their jobs.