"Could not be better if I had been private"

About: The Royal Marsden Hospital (Surrey)

I can do no better than paste the text of a letter to the CEO:

Having been referred to the Urology team at St Helier Hospital by my GP, I was first seen in September and referred for an MRI scan of my prostate, a bone scan, a prostate biopsy and a colonoscopy.

All of these procedures took place very quickly and although the bone scan and colonoscopy revealed nothing sinister, unfortunately on October 6 I was diagnosed with T3 prostate cancer.

Since then I have been seen at the Butterfly Unit at Epsom District Hospital by both the surgeons of The Royal Marsden surgical team and the Consultants from the radiotherapy team.

I was subsequently referred for robotic removal at The Royal Marsden and that procedure took place on 8 December.

May I say that the treatment I have had is first class.

I cannot imagine that private health care would have been any better, or indeed quicker.

From the greeters at the hospital entrances to the doctors, consultants and nurses, I have received support, advice, comfort, empathy and the most professional service anyone could possibly expect.

I have already written to the CEO of Epsom and St Helier in praise of the treatment I received there.

I now write to say that my treatment and care at The Royal Marsden was exceptional.

Every single person I had any dealings with, from the surgeon to the meticulous ward cleaner, was a credit to your organisation.

I tried to thank them all individually, but if it is at all possible in any staff communication please pass my thanks on to them all.

The NHS gets a lot of stick in the media but I am going to be singing its praises to everyone I can.

I can’t thank the people with whom I have come into contact enough.

Story from NHS Choices

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Response from The Royal Marsden Hospital (Surrey)

Thank you very much for taking the time to leave your comments to inform us of your experience. We really value feedback as it helps us to strive for excellence in all our services.

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