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3 months for appointment then referred on with...

Story from nhs.uk

"3 months for appointment then referred on with..."

About: St Peter's Hospital (Chertsey)

I attended an appointment for patch testing at Ashford Hospital. The only confirmation I had had was on 19 Oct 2015 with a doctor who I have since been told left in September 2015.

Following discussion with several people trying to unravel the situation, which had a number of other twists and turns, I was persuaded to attend anyway on 11 Dec, where I found that the locum doctor was good... But they had no support structure as patch tests are apparently not done at Ashford.

My low scores reflect the appalling infrastructure and admin leading up to an appointment where the GP request could not be performed.

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Responses

Response from St Peter's Hospital 8 years ago
St Peter's Hospital

Submitted on 21/12/2015 at 08:43
Published on nhs.uk on 23/12/2015 at 03:32

We’re sorry to hear that your experience of our booking system was not a positive one.

We would encourage you to discuss this further so that we can better understand what went wrong and how we can improve the system in future.

Please contact our Patient Experience Team on 01932 723553 or email pals@asph.nhs.uk

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