"Incredibly unhappy"

My mum was admitted to A&E. She was under the WAU ward.

Staff didn't communicate - decision was about whether my mum was safe enough to come home. We left in confusion with a risky journey that wasn't planned.

It took several shoves to embark on said journey because they kept telling me to my face they didn't know who I was asking for (the nurse in charge of mum's care case) and that they were 'doing everything they could'. I popped back into the room to tell my siblings this, then returned outside and saw the people that were supposed to be working hard spinning in chairs and talking. I lost my temper and asked another nurse to help me, who asked the same questions I did but got more action is response - and answers.

I feel patronised and insulted that they wouldn't help my mum with her life-threatening status.

They hadn't changed her wee bag for 2 days (the duration she was there) and it was very full.

Reception desk was repeatedly empty whenever I went for help, and had trouble getting the nurses attention - some even saw me, heard me and turned away, saying they weren't in charge (whilst my mum was choking not 6 feet away).

I stayed in the visitors area in which we weren't directed to (it was a very long walk across the building, through multiple 'Authorised access only' doors).

In which the beds were made poorly and there was a towel with blood on it in the pile of 'clean towels' left for us.

I'm really upset with the outcome of the visit and admittance for my mum - I'm actually worried that because of their lack of communication, my mum has suffered far more than she should have.

Mum came home with us, and she was given a bag of her medication -bearing in mind she cannot swallow and is unconscious 99% of the time- in pill form. She was given needles in the hospital. I can't comprehend how the nurse could make a mess of this.