"Telephone problems"

About: King Edward Vii Hospital (Windsor)

Yesterday I tried to telephone the appointments line all day. The phone just rang and rang but nobody answered. In the end, in desperation I telephoned the ward, apologised and asked that someone from appointments called me back, high they did. In the eye clinic waiting area there is a notice showing how many people fail to turn up for appointments, not to be wondered at when phones are left unmanned hereby making it impossible to advise of attendance problems!!!

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Response from King Edward Vii Hospital

We are very sorry that you were unable to contact the department in a timely manner. We are concerned that you may not have the correct number as we do have an answering service for our admin team.

Please could you contact us on 0118 322 7169 and we will gladly deal with your query.

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