"Clean Hospital"

About: Addenbrooke's Hospital

(as the patient),

What I liked

Clean Hospital

What could be improved

Keeping appointments. Actual diagnosis and treatment within 18 weeks!, following notes provided by specialist in the general wards, giving reasons for appointment cancellations. Answering their phones.

Anything else?

Actually listen to patients concerns.

Story from NHS Choices

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Response from Addenbrooke's Hospital

Whilst pleased to note your observations that the hospital was clean, we were disappointed by your other comments - clearly your experience has been poor. If you would be prepared to contact PALS on (01223) 216756 or pals@addenbrookes.nhs.uk we would be pleased to investigate your issues in detail.

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