"Day case for a laparoscopic cholecystectomy"

About: Nuffield Health, Plymouth Hospital

I arrived at 7am on 2/12/15 to be greeted by the receptionist who signed me in and took me (the patient) and my husband to my room. It took over an hour for a nurse to come and take my details but I guess it was handover time. At all times I was treated with respect and dignity and being an anxious person this helped to keep me calm. My anaesatist was wonderful as this is the first time ever that I have not been sick after a ga and makes for a much quicker recovery. I can't thank them enough for this. Everybody involved in my care on the day I can't thank enough for making a very nervous lady keep calm and come away feeling as though it was a very positive experience. I am well on the road to recovery after my laparoscopic cholecystectomy(still sore but it is only day 3 after surgery and to be expected) but needed to thank everybody from the food catering assistant to my surgeon, I was made to feel that I mattered and wasn't just a number.

I had my surgery here as an nhs patient and if the need arose in the future and I required surgery I would not hesitate to chose the Nuffield again. I would highly recommend this hospital.

With many thanks from

Mrs Tina Browne

Story from NHS Choices

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Response from Nuffield Health, Plymouth Hospital

Dear Mrs Browne

Thank you very much for taking the time to write such fabulous feedback about our Hospital.

We are very proud of the service that we offer, and it is always reassuring when someone tells us that we are doing it right.

We have shared your message with our teams.

I wish you all the very best for a quick recovery and hope you are back to living the life you love as soon as possible.

Kind regards,

David Houghton Hospital Director

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