"Bad experience - ongoing"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus Nottingham NG7 2UH

Posted via nhs.uk 8 years ago

On admission friday
Food on floor from previous patient
Food on window sill from previous patient
Dead flies in the florescent lights
Trollies dirty
On treatment
Ivs due at 4 turned up at 9.30 putting the timings out all weekend
Ibuprofen not administered after 3 hrs of requests when child was very hot and unwell - kept being told it was coming, it never did.
I purchased my own from the chemist in the end.
On meals
On Friday dinner ordered, never arrived. Kept being told it was coming every half hour while enquiring, then un-expectantly told the kitchen was closed and we were too late.
Which isn't the case.
It has now improved somewhat, but should never have happened.

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Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus

Submitted on 08/12/2015 at 09:04

Published on nhs.uk on 09/12/2015 at 01:31

I’m deeply concerned to read your feedback. To help us to speak to the relevant ward manager/matron, please can you get in touch with us – by phone: 0115 924 9924 ext 62001 or by email andrew.steggles@nuh.nhs.uk so that we can look into as a matter of urgency. Kind regards, Andrew Steggles Patient Experience Officer

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Bad experience - ongoing

"Bad experience - ongoing"

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