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I feel fine about my operation

Posted By Portsmouth

"I feel fine about my operation"

About: Heartlands Hospital / Ear, Nose and Throat

(as the patient),

I had an appointment at the above dept recently, I have never been to a more pleasant clinic ever.

We were greeted politely. We never felt rushed and the Consultant Mr D. Karamchandani was so good he explained everything, it turned out that I have to have quite a serious operation, but I feel fine about it as I know what to expect.

Thank you to the ENT dept.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 14/12/2015 at 14:29
Published on Care Opinion at 15:14

Dear Portsmouth

Thank you very much for your comments regarding your recent experience at the Ear, Nose and Throat Department at Heartlands Hospital.

I am so pleased that your experience was a pleasant one and that your consultant Dr Karamchandani explained things clearly to you about the need for an operation.

I will ensure that your feedback is forwarded to Mr Karamchandani, your doctor, and also to Liam Kennedy Operations Manager for Ear, Nose and Throat who will be delighted to share your feedback with all of the ENT team.

I hope this is acceptable and I wish you all the very best for your upcoming surgery.

Once again, thank you for providing your views, patient feedback is extremely important to us.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Heartlands Hospital 8 years ago
Heartlands Hospital

Submitted on 15/12/2015 at 13:55
Published on nhs.uk on 16/12/2015 at 01:30

Dear Portsmouth

Thank you very much for your comments regarding your recent experience at the Ear, Nose and Throat Department at Heartlands Hospital.

I am so pleased that your experience was a pleasant one and that your consultant Dr Karamchandani explained things clearly to you about the need for an operation.

I will ensure that your feedback is forwarded to Mr Karamchandani, your doctor, and also to Liam Kennedy Operations Manager for Ear, Nose and Throat who will be delighted to share your feedback with all of the ENT team.

I hope this is acceptable and I wish you all the very best for your upcoming surgery.

Once again, thank you for providing your views, patient feedback is extremely important to us.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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