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Care Opinion

Improvement for phone access on ward

Posted By Patient Advocate

"Improvement for phone access on ward"

About: Arnold Lodge Regional Secure Unit

(as the patient),

I would like to thank staff on RIdgeway for the improvement with the phone times, this is just one of the many good things that has being done on the ward for the patients.

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Responses

Response from Jennie Palmer-Vines, Clinical Services Manager Wells Road Centre, Nottinghamshire Healthcare NHS trust 8 years ago
We have made a change
Jennie Palmer-Vines
Clinical Services Manager Wells Road Centre,
Nottinghamshire Healthcare NHS trust

Submitted on 04/12/2015 at 17:41
Published on Care Opinion on 05/12/2015 at 12:51

picture of Jennie Palmer-Vines

Hi there. Thank you for taking the time to give your positive comments about the increase in patient access to the phone as well as other changes on Ridgeway Ward. Staff have listened to patient feedback about phone access and this change has been made as a direct result of that.

This will be reviewed again at the end of February 2016 with the staff and patient group. I will ensure that I pass on your comments to the staff team on the ward.

Thanks again and best wishes.

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