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Care Opinion

Great Care

Story from nhs.uk

"Great Care"

About: Heartlands Hospital

I was admitted on 30th November for an ovarian cystectomy. The hospital staff were fabulous all very understanding of my fears. My husband was allowed to stay with me all day on the ward. I felt very well cared for and the experience was much better than I had been expecting. I would recommend Heartlands to anybody requiring this surgery.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 14/12/2015 at 12:09
Published on Care Opinion at 14:10

Dear Anonymous

Thank you very much for your feedback following your recent surgery at Heartlands Hospital.

I am pleased to read that you felt well cared for by all of the staff involved in your care, and also that your husband was allowed to stay with you when you needed him.

I will be delighted to forward your comments to Tracy Nash Matron for Gynaecology Services who will ensure that your feedback is shared throughout the Gynaecology Surgical Team.

I hope that this is acceptable. Once again, thank you for taking the time to provide your comments, patient feedback is extremely important to us.

May I extend my best wishes for your continued recovery.

Kind regards

Marie Helebert

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Response from Heartlands Hospital 8 years ago
Heartlands Hospital

Submitted on 15/12/2015 at 13:56
Published on nhs.uk on 16/12/2015 at 01:30

Dear Anonymous

Thank you very much for your feedback following your recent surgery at Heartlands Hospital.

I am pleased to read that you felt well cared for by all of the staff involved in your care, and also that your husband was allowed to stay with you when you needed him.

I will be delighted to forward your comments to Tracy Nash Matron for Gynaecology Services who will ensure that your feedback is shared throughout the Gynaecology Surgical Team.

I hope that this is acceptable. Once again, thank you for taking the time to provide your comments, patient feedback is extremely important to us.

May I extend my best wishes for your continued recovery.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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