"I have had two operations in the ..."

About: St. Margaret's Hospital

(as the patient),

What I liked

I have had two operations in the Oak unit and have also visited twice to have dressings changed/stitches removed. I cannot praise the nursing/healthcare staff highly enough. They are so friendly, caring and courteous. They took the time to get to know me and put my mind at rest before and during the operation. They always remember me and take the time to say hello when I return. As someone who is generally very uncomortable in hospitals, I can honestly say this has been the most positive experience I have had.

What could be improved

The whole unit is quite unbearably hot, especially in the operating theatre.

Story from NHS Choices

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Response from St. Margaret's Hospital

Thank you for your comments. We are always pleased to hear feedback about our staff and services and were delighted that your experience was so positive. Your comments about the heat in the unit have been noted and will be passed to the relevant manager. Thank you once again for taking the time to respond.

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