A vey arrogant rude receptionist who could hardly be civil and certainly unable to put any one at there ease

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Louise McIver, Patient Involvement Coordinator, Southend University Hospital NHS Foundation Trust

Dear Sir/Madam,

I am sorry to hear of your experience with one of our staff members. Unfortunately you have not stated the area in which you came across this and without knowing this I am unable to speak to the relevant staff member.

You may prefer to contact out Patient Experience Team - pet@southend.nhs.uk

Thank you for taking the time to contact us and I apologise for your experience.


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful