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Care Opinion

Breast clinic

Posted By Happyholidays

"Breast clinic"

About: West Scotland Breast Screening Centre

(as the patient),

I attended my GP two weeks ago after discovering a lump in my breast he confirmed the lump and after discussing my family history with cancer he referred me urgently to the breast clinic he assured me I would be seen urgently. Today I called my gp his secretary told me letter had been sent and Dr had requested urgent appt I was told to call the breast clinic and was told I would probably be seen in 6 to 8 weeks? ?

Why do England have a two week response time yet Scotland has not. I now have to spend a very worrying stressful 6 weeks to wait on an appt if the letter is sent out soon and the breast clinic told me that is an urgent referal how long would I have to wait for a non urgent referral

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 8 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 03/12/2015 at 11:43
Published on Care Opinion at 13:42

Dear Happyholidays,

I completely understand your frustration and know that waiting for a hospital appointment after referral can be a worrying time for most patients.

We know that waiting times are challenging at the moment and we have put in place measures to try to address this. We are currently reviewing this service to see how we can better ensure we are providing this care within the appropriate timescales. In the meantime we are running additional clinics to meet demand and reduce the waiting time for first outpatient appointments.

If you have any more specific questions then please get in touch with Lorna on lorna.gray@ggc.scot.nhs.uk with a few of your personal details and we can look into it for you.

Regards,

Susan Groom,

General Manager, Surgery

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