About: Burnley General Hospital

this is my 4th visit to the hospital this year, for various treatments.

The latest was this week for a mammogram. The staff, the volunteers by the main doors, the reception staff, the nurses,the consultant and the radiographer all were friendly and accommodating. My anxieties were eased as I was made to feel welcome and the proceedures were explained in laymans terms. When my appointment ended, the smile and use of my first name to wish me goodbye , really touched me . A wonderful place and amazing , dedicated staff. Thankyou

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Response from Burnley General Hospital

Many thanks for your feedback regarding your recent experience of our mammogram service at Burnley General

Hospital and thank you for taking the time to do so. We are really pleased that you experienced such friendly and accommodating staff and that your anxieties were eased.

I will make sure your comments are passed on to all involved.

We are really keen to hear about your experience and what made it so positive, so that we can try to make it like this for every patient visiting our hospitals and services.

If you would like to share your story with us please contact me Helen Ritchie on 01254 734471 or alternatively you can email me at Helen.ritchie@elht.nhs.uk

Many thanks again for commenting and Best wishes

Helen Ritchie, Senior patient experience facilitator

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