"Need upskilling and training on patient..."

About: St George's Hospital (Tooting) (London)

I have been managed for my complicated pregnancy by the Gestational Diabetes team on the Thomas Addison unit.

Although I would certainly say that the attitudes and actual treatment of staff members in general has been very professional in terms of my patient care-my shared care between Maternity and the Diabetics team resulted in 2 x 3 blood samples of mine either 'going missing' and being 'mis-labled' with both times causing considerable distress to me as I was forced to wait much longer than I should have for some results of some antibodies tests!

Further to this and most shcking was that having told a Diabetic midwife of a personal condition during a routine appointment, just a fortnight later I heard her announce this condition loudly in an Irish lilt in a busy corridoor within the Thomas Addison unit to a colleague!!

To say I was disappointed is an understatement and I came away extremely upset at the lack of observance of my rights to confidentiality.

Gaping holes in Information Governance and privacy!!

I suggest that the importance of patients being able to discuss their health with confidence that the information will be managed correctly and carefully be re-iterated to all to prevent further loss of confidence in what is essetially a good hospital.

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Response from St George's Hospital (Tooting)

We are very sorry that you have experienced service below the standard we expect for our patients. Our Patient Advice and Liaison Service (PALS) is available to investigate or feed back comments on services that patient's have experienced. PALS would be able to feed back to the area your dissatisfaction in the service your received and improvements can be made.

PALS is available on 020 8725 2453 or by email on pals@stgeorges.nhs.uk

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