"Another cancellation"

About: National Hospital for Neurology & Neurosurgery - Queen Square National Hospital for Neurology & Neurosurgery - Queen Square London WC1N 3BG

Posted via nhs.uk 8 years ago

I see the reviews of this hospital...supposedly one of the best.
But try and get an NHS appointment.
Not only was there a long wait for an appointment (which in itself was re-scheduled) but just as soon as I receive texts (two of them) to remind me of my (at last) forthcoming appointment, I get a 3rd text saying that I need to call the secretary.
I call and find out the appointment has been cancelled.
No apology offered just I have these alternatives.
Because I insist I am told the reason for the cancellation, I find out it's the junior doctor's strike
Meanwhile I just carry on suffering......

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National Hospital for Neurology & Neurosurgery - Queen Square

Submitted on 01/12/2015 at 08:30

Published on nhs.uk on 02/12/2015 at 01:32

Thank you for taking the time to feed back to us. We are very sorry to hear about your recent experience of the appointments system at National Hospital for Neurology and Neurosurgery. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3448 3237 so that we can look into this.

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Another cancellation

"Another cancellation"

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