"I hope the actual care is better than the booking process"

I have just spent the most infuriating half an hour trying to book a post-scan follow up appointment for my son. I have encountered a number that rings for so long that the operator becomes involved. I have spoken to Orthopaedics, told I should speak to Paediatrics, transferred, then lost, then Paediatrics (which is apparently Obs and Gynae) then Paediatrics, told I need to speak to Orthopaedics (where I started). I had to ring again and go through the incredibly long ringing process, then finally Orthopaedics once again, and spoke to the most unfriendly rather angry person who booked my son's appointment for the end of January.

I asked what would happen if the scan shows something serious which is a very real concern at the moment, and was just told they would contact me in the most abrupt manner possible. The person was rather rude. A friendly approach and a few manners costs nothing and makes a massive difference. I hope the actual care is better than the booking process.