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my stay at Ash Villa

Story from nhs.uk

"my stay at Ash Villa"

I was very satisfied with my staff at Ash Villa I was treated fairly and with dignity and respect, what was a horrible experience for me and my family was comforted by the friendly staff.

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Responses

Response from Marion Christopher, Patient Experience Coordinator, PALS & Complaints, Lincolnshire Partnership NHS Foundation Trust 8 years ago
Marion Christopher
Patient Experience Coordinator, PALS & Complaints,
Lincolnshire Partnership NHS Foundation Trust

Oversee Patient Opinion website, Collate patient & carer feedback/experiences to inform the Trust's Patient Experience Feedback Programme.

Submitted on 02/12/2015 at 09:07
Published on Care Opinion at 12:53

Thank you for taking the time to feedback about your experience of Ash Villa and in particular that you thought that the staff were friendly. As a Trust we value patient and carer feedback about their experience of services so that we can continually monitor how we deliver and maintain services. To improve the experience for our patient’s and carers we need to listen to feedback, good or bad, make changes based on that information and measure the improvements. I have fed back your comments to the staff and we wish you well in your recovery.

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Response from Ash Villa 8 years ago
Ash Villa

Submitted on 02/12/2015 at 09:09
Published on nhs.uk on 03/12/2015 at 01:32

Thank you for taking the time to feedback about your experience of Ash Villa and in particular that you thought that the staff were friendly.

As a Trust we value patient and carer feedback about their experience of services so that we can continually monitor how we deliver and maintain services.

To improve the experience for our patient’s and carers we need to listen to feedback, good or bad, make changes based on that information and measure the improvements.

I have fed back your comments to the staff and we wish you well in your recovery.

Marion Christopher, Patient Experience Coordinator

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