"I am at breaking point"

About: Livewell South West

(as a parent/guardian),

My daughter is under CAMHS and I really needed their help with recent developments but they've completely ignored me.

I've been contacting them for over 6 weeks ringing every 2 days and the receptionists are lovely but everyone else is shockingly bad and not getting back to me at all!

I spoke to a case worker once and she assured me that the team was going to get together to help me and come up with an action plan...that was 2 1/2 weeks ago and I've still heard nothing. I'm at breaking point and I feel like they don't give a monkeys.

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Response from Claire Gatehouse, Patient Experience Manager, Livewell South West

Dear 1977

I am very concerned to hear about the situation with your daughter and the CAMHS team.

We would very much like to help resolve the situation so please contact me on 01752 434736 to discuss further. You can also make a formal complaint via customerservicespch@nhs.net.

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