About: Norfolk & Norwich University Hospital

I went for a gastroscopy, I was very pleased with the efficiency of the N & N outpatient nurses and the doctor who performed my gastroscopy.

I feel it was really bad though that another person's details had been put into my file and an agency nurse began to prepare me for a colonoscopy !

Good job I had my wits about me to realise their error but fear an older person might not with dire consequences.

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Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

Thank you for bringing this issue to our attention. Checking patient details is very important and we will share your feedback with the Matron for gastroenterology services.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful