"Heartlands A&E/ Fracture clinic"

About: Heartlands Hospital / Trauma and orthopaedics

(as a parent/guardian),

My son was listed as discharged from Heartlands A&E by mistake instead of being listed for an Operation, after fracturing and dislocating his wrist.

He is now being told he may not be operated on for a week and has to languish at home in pain.

Is this the current state of the NHS? What can be done/ who can I speak to?

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Childinpainbroken wrist

Thank you for your highlighting your concern about your son's treatment at Heartlands Hospital.

I am very sorry that you feel a mistake has been made and that this has caused a delay to your son's surgery being carried out.

I would very much like the opportunity to look into this matter but would require some more information from you to enable me to identify your son on our system. Can I please ask you to contact me at your convenience to discuss your concern? I can be contacted on 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk.

Please be assured that we take seriously any issues our patient raise with us and we value your feedback.

I look forward to hearing from you.

Kind regards

Marie Helebert

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