"A & E Eye Department receptionist experience"

About: New Cross Hospital

Attended the department in Sept 2015 with an eye ulcer and found the receptionist extremely rude, abrupt disrespectful with a very bad attitude.

I mentioned their attitude problem to one of the nurses and was just told I must of caught them at a bad moment.

I have sent an e-mail to their comments e-mail address for my complaint to be forwarded to the departments Senior and have not received any reply or acknowledgement what so ever to date.

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Responses

Response from The Royal Wolverhampton NHS Trust

Thank you very much for taking the time to post your comments relating to your recent patient experience. I am sorry for any distress that this matter has caused you.

To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362.

Kindest regards

Judith Davis

Patient Experience Support Manager