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awfulll

Story from nhs.uk

"awfulll"

About: Stoke Mandeville Hospital

I am waiting in the A&E for ab xray result for the past hour. I have spent 9 hours in A&E i was refered by the doctor to be seen on urgen basis. The nurs did not tell the doctor that i have arrived my notes were misplaced. The staff was rude when i enquired about how long it will be. I was told the doctors are trying their best to see everyone as soon as they can. I paid for 7 hours of parking.. awful awful awful awful. Hopefully never again...

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Responses

Response from Buckinghamshire Healthcare NHS Trust 8 years ago
Buckinghamshire Healthcare NHS Trust

Submitted on 23/11/2015 at 11:26
Published on Care Opinion at 16:49

Dear eram

Thank you for taking the time to post comments of your experience whilst waiting for your ab x-ray results at the A&E department at Stoke Mandeville Hospital.

I am very sorry to learn that you felt that the staff had been rude, and had not advised the doctor of your arrival. I can understand how unsettling and frustrating this must have been for you.

If you are happy to share more detail about your specific experience with us, please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email pals@buckshealthcare.nhs.uk

Buckinghamshire Healthcare NHS Trust appreciates that feedback from patients is invaluable in helping us shape how we work in the future.

We would be very grateful if you could spare the time to help us understand more about your experience of our services, so that we may have the opportunity to improve our service.

In the meantime, please be assured I will pass your anonymous comments to the relevant manager for the service.

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