The outpatients team have the simple task of booking and scheduling appointments. A very straight forward task which should have a suitable procedure. Somehow, they manage to completely over complicate things where by my appointment took8 emails, 5 phone calls and 3 months just to schedule my appointment. Then, 6 days before my long awaited appointment is due they send me a letter saying, 'you've requested to no longer be treated at the hospital' ! I send no such request!
When I complained to the hospital and PALS I got no response whatsoever and their mistake remains unresolved.
I understand that public sector staff are unskilled but this lot are something else.
"Astoundingly incompetent staff"
About: National Hospital for Neurology & Neurosurgery - Queen Square National Hospital for Neurology & Neurosurgery - Queen Square London WC1N 3BG
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