"care and treatment"

About: West Mendip Community Hospital

I went to the MIU first thing on a Sunday morning with a suspected sprained ankle. The staff and nurse were welcoming and reassuring. I was bandaged, given good advice and medication for being at home and advised to return on Monday for an X Ray. I did this. I waited for only under 2 hours, was seen by a nurse, had a prompt X Ray, and after discussing the result with me to see the X Ray myself, was given the all clear. The information was concise and comprehensive and I understood fully the extent of the injury. I cannot praise the unit and the staff too highly. Courtesy and kindness was evident. Excellent nursing. Well done. I am pleased to have this facility on my doorstep in Wells.

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Response from West Mendip Community Hospital

Dear Juliet,

Thank you very much for the review of your recent experience. We are pleased that you had such positive interactions from each of the services encountered. These comments will be communicated to the team managers who will be happy to share with their teams.

Many thanks, Patient Advice and Liaison Service Team (PALS)

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