"Antenatal : extremely bad in tel..."

About: St Mary's Hospital (London)

I wanted to rebook a maternity scan appointment at their ante natal clinic of this hospital .

30min waiting time average every time I called (about 10times ... I insisted as urgently had to travel on the day)

No result . No one ever picks the phone , they leave people waiting for hours before they hang up . Only once I managed to actually talk to someone (only once ) who told me they will call me back , which of course they didn't . They also said appointments can't be cancelled (!)

Extremely disappointing ,

Shameful for a UK hospital

Story from NHS Choices

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is extremely sorry to read your posting about contacting the antenatal clinic at St Mary's hospital.

Patient Advice and Liaison Service (PALS) would like the opportunity to discuss this matter further with you and resolve for you.

Please contact PALS, quoting NHS Choices posting, either by telephone on 0203 313 0088 or email pals@imperial.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful