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Answer the phone

Story from nhs.uk

"Answer the phone"

About: Leicester Royal Infirmary

Had an MRI on 07.11.15, and I have been signed off work for 2 weeks with awful pain in my back and knees. I've spoken to my IBD nurse last week as the pain is linked with Crohn's disease and they assured me my results would be ready this week and to ring rheumatology to find out. I've been ringing for 2 days and no one will answer the phone and there is no option to leave a message! I am without pain relief as tramadol/cocodamol make me physically sick. I just want to know if my MRI results are back and need an appointment with my consultant asap.

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Responses

Response from Leicester Royal Infirmary 8 years ago
Leicester Royal Infirmary

Submitted on 02/12/2015 at 12:06
Published on nhs.uk on 03/12/2015 at 01:31

Dear Lauren,

We are very sorry to hear about the lack of communication from Leicester Royal Infirmary. We would like to investigate your case further so could you please send your details (Name and Date of Birth) to matthew.peatfield@uhl-tr.nhs.uk.

Kind regards,

Matthew Peatfield

Service Manager

Leicester’s Hospitals

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