"Terrible!! Don't use UCC at Hillingdon Hospital"

About: Hillingdon Hospital

The nurse didn't listen to my problem fully but was more concerened with where I got the wheelchair. I had to ask the nurse if I needed a scan for the what I think is Grade 3 Calf musle tear and they said no. I also asked the nurse if I need stroger medicine than ibuprofen and the nurse said yes but wouldn't give me the name until I repeadly asked them. It was complete waste of time after I called 111 and they asked me to Hillingdon Hospital's Urgent Care Centre.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Hillingdon Hospital

Thank you for your feedback,

We are very sorry to hear of the poor experience you had within our service. Our aim is to provide an effective service for all our patients and I apologise in this instance we have not achieved this.

Thank you for taking the time to share your experience with us, it is always valuable to hear where we can improve. I would like to assure you that we take patient satisfaction very seriously and your feedback has been shared with the service manager and the staff for reflection and consideration for future learning and service improvement.

If you would like to discuss your concerns further please contact the Service Manager via: jenny.walker2@nhs.net

With thanks

Senior Management team.

  • {{helpful}} of {{total()}} people think this response is helpful