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Referral for operations to another local hospital

Story from nhs.uk

"Referral for operations to another local hospital"

About: Lincoln County Hospital

The Surgeon absolutely fantastic in consultation and diagnosis as were the speed of the necessary appointments to reach diagnosis.

However, opted to have operation at a different hospital within the trust.

Found out after ringing said Hospital last week that the person who said they were the surgeons secretary and quite happily discussed the details and would ring back was not actually the Surgeons secretary.

After them not ringing back and although the deadline as recommended by the surgeon is only a couple of weeks away I rang back today to actually speak to the correct secretary at the hospital I opted for who hopefully may be able to sort things out.

I think that the hospital needs to perhaps spend a little more time with the patient and explain what happens next instead of leaving the patient to sort things out

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Responses

Response from Sharon Kidd, Patient Experience Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust 8 years ago
Sharon Kidd
Patient Experience Manager, Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 23/11/2015 at 11:19
Published on Care Opinion on 24/11/2015 at 15:00

picture of Sharon Kidd

Dear Anon

Thank you for taking the time to post your feedback on your experiences of Lincoln County Hospital.

I am pleased that you felt the consultation and diagnosis were handled efficiently, but am very concerned at the apparent failure in communication that followed.

I would like to be able to investigate what has gone wrong on this occasion, and to be able to pass your comments on to the appropriate team, but to do so will need some more information from you. If I could ask you to contact our PALS team on 01522 707071, or via e-mail at pals@ulh.nhs.uk, we can identify where the failures have occurred, make sure that you are now happy with your own care pathway, and also ensure other patients do not suffer the same inconvenience in the future that you have.

Please accept my sincere apologies.

Regards

Sharon Kidd, Patient Experience Manager

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