"Dissatisfied with assessment and treatment so far"

About: Stoke Mandeville Hospital

Very dissatisfied with latest assessment. Consultant polite but very disengaged. Wanted to get rid of me ASAP on each occasion and gives minimal answers possible. Feel I have hardly been listened to during this whole process.

Initially wrong information given from GP which obviously didn't help.

Was diagnosed with eustachian tube malfunction which is what I believed was the problem. Grommets fitted but unfortunately has not resolved issue.

At last visit after grommets I could feel that my sinuses and eustachian tubes were not working properly. However consultant suddenly switches to saying it's a problem with bone in middle ear (incus) not moving and I'll be fitted with a hearing aid. I questioned this. Was told I could have operation to fix this but I may lose hearing completely.

I pressed again after saying about my thoughts on sinuses and eustachian tubes.

Consultant finally agreed I could have CT scan on sinuses.

Awaiting results on CT scan and have appointment with Audiology at Wycombe this week.

In conclusion I feel I have not really been listened to and been given minimal information during this whole process.

I'll be lodging formal complaint unless I get positive actions coming out of scan results and this week's appointment.

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Response from Buckinghamshire Healthcare NHS Trust

Thank you for your comments.

I am so sorry to read that you are dissatisfied with the assessment and treatment you have received to date from your consultant at Stoke Mandeville Hospital.

I can understand how frustrating this must have been for you and we are concerned to learn that this was your experience of Buckinghamshire Healthcare NHS Trust’s services. We hope that you may be happy to speak with us in some more detail about your experience, so that we can understand what happened more clearly; explore ways in which we can assist and improve our patient experience in the Trust.

In the meantime, please be assured I will pass your comments to the relevant manager for the service.

If you are happy to share more detail about your specific experience with us, please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email pals@buckshealthcare.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful