We thought my partner was having an allergic reaction to mushrooms, so we called 111. We were then, to our surprise, transferred over to the 999 service, who sent a paramedic to the house. We then were told that he might be having a heart attack, but they can’t be sure of it so we would have to go to the hospital for a diagnosis. We didn’t suspect this at first as he was trying to hide his symptoms from me. He was then put in an ambulance and rushed to the hospital, where I was then left waiting for 2/3 hours in the corridor, with no information whatsoever. The staff wasn’t very nice to me, and because I am just his partner, and despite me being listed as his next of kin, they refused to give me any information until they got my partner’s approval. Needless to say I was left incredibly distressed and worried. I understand they were very busy, but I think someone should’ve said something to me. When he was discharged 3 days later, he called me and told me he would just get a taxi. I, of course, dropped what I was doing and picked him up. However, I just can’t believe they were just going to let him discharge himself without contacting me or arranging transport.
I don’t want to be complaining, as I know how busy the NHS is, however, I can’t stop thinking that I am quite young and willing to follow through with calling the hospital and getting the information I need, however, if my mum was in this situation and this would’ve happened to my dad, I don’t think she would even know who to contact and it would prove a lot more difficult for her.
"poor communication"
About: Royal Berkshire Hospital / Cardiology Royal Berkshire Hospital Cardiology RG1 5AN South Central Ambulance Service NHS Foundation Trust / NHS 111 South Central Ambulance Service NHS Foundation Trust NHS 111 Wokingham RG40 2NN
Posted by Duckling946 (as ),
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