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ward 31

Story from nhs.uk

"ward 31"

About: The James Cook University Hospital

Hi was on wd 31 they looked after me the staff were fantastic but 1 member of staff worked nights they were wearing a health care assist and they were not nice at all they had no people skills just couldnt be bothered with the people they were supposed to b looking after us I pressed the busser and wen they came into our bay they told me of 4 pressing the buzzer and then they told me to go to sleep

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Responses

Response from The James Cook University Hospital 8 years ago
The James Cook University Hospital

Submitted on 23/11/2015 at 09:08
Published on nhs.uk on 24/11/2015 at 01:40

Good morning

Thank you for your comments regarding the care and treatment you received during your admission to The James Cook University Hospital.

I appreciate you taking the time to contact us and I shall certainly forward your feedback to the staff involved.

I am pleased to learn that the majority of your stay was a pleasant one, however, I am sorry to learn of your experience with a member of the night staff.

If you would like to discuss this further, please contact the PALS team on 01642 854507.

Kind regards

Miss Barbara Bellamy

IG & Patient Safety Advisor

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