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Story from nhs.uk

"No Comment!"

About: Leighton Hospital

(as the patient),

What I liked

No Comment!

What could be improved

Cleanliness in the patient toilets on ward 13 where i was was appalling! So many cardboard urine samples left uncollected (why ask patients to do them if nurses havent time to collect them?) possibility of someone who is a bit unsteady on their feet could fall over/in them! Bin was overflowing with paper towels and a hospital gown on top of all that! bearing in mind most patients use this toilet to have a wash, clean teeth, get dressed etc so the sink became grubby very quickly. On this particular day early morning i mentioned it to a nurse who said the cleaner must have missed the toilets and she would get it sorted...that didnt happen until the evening!! A few nurses were very unapproachable and snappy if you asked for anything (one had me in tears..they have to remember we as patients do not want to be in there! and want to get home as soon as possible). The rsponse time when pressing the buzzer for help to was not acceptable, i lost count the amount of times i had to go and find a nurse for the poor lady in the next bed to me who kept on vomiting and needed help to clean up..then we wonder why infections spread! I have to say my whole experience in the five days i was in there has traumatised me by what i saw, the above is just a little of my experience.

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Responses

Response from Leighton Hospital in Crewe 14 years ago
Leighton Hospital in Crewe

Submitted on 09/12/2009 at 10:34
Published on Care Opinion on 10/12/2009 at 00:00

We are sorry to hear about your concerns; we have investigated these with the ward manager and would like to reassure you of the following:

Thank you for taking the time to share you feedback.

The ward housekeeper will be reminded to ensure all housekeeping meets the Trust’s strict infection control standards, especially in toilet and bathroom areas, ensuring high levels of cleanliness.

Nursing staff will be reminded to ensure bed pans are removed regularly.

Ward staff will be reminded of the standards of conduct we expect from all of them, to ensure all our patients are treated respectfully and with dignity. The ward is a very busy one, with a high number of dependant patients. However, regardless of how busy the ward might be, we expect all staff to treat our patients compassionately and be sensitive to their needs. Your comments will be shared with all members of staff, to ensure they are aware of their actions to prevent other patients feeling this way.

Response from Leighton Hospital 14 years ago
Leighton Hospital

Submitted on 18/02/2010 at 16:39
Published on nhs.uk on 05/03/2010 at 04:38

We are sorry to hear about your concerns; we have investigated these with the ward manager and would like to reassure you of the following:

Thank you for taking the time to share you feedback.

The ward housekeeper will be reminded to ensure all housekeeping meets the Trust’s strict infection control standards, especially in toilet and bathroom areas, ensuring high levels of cleanliness.

Nursing staff will be reminded to ensure bed pans are removed regularly.

Ward staff will be reminded of the standards of conduct we expect from all of them, to ensure all our patients are treated respectfully and with dignity. The ward is a very busy one, with a high number of dependant patients. However, regardless of how busy the ward might be, we expect all staff to treat our patients compassionately and be sensitive to their needs. Your comments will be shared with all members of staff, to ensure they are aware of their actions to prevent other patients feeling this way.

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