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Appalling

Story from nhs.uk

"Appalling"

About: Leighton Hospital

Lost initial bloods taken then just left with no communication when I asked a member of staff they proceeded to shout down the corridor they are not back yet. Four hours awaiting blood results having initial been told it would take an hour and a half.

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Responses

Response from Leighton Hospital 8 years ago
Leighton Hospital

Submitted on 18/11/2015 at 09:55
Published on nhs.uk on 19/11/2015 at 01:34

May I take the opportunity to thank you for raising your concerns regarding the care that you received at Leighton hospital within the Emergency Department. On behalf of the department, can I first apologise for the breakdown in communication that occurred during your episode of care. As a department we pride ourselves on putting patients at the heart of everything we do and clear communication is an essential tool to ensure this happens on a daily basis. Please be assured I will share your message with all of our staff. I hope that you are now recovering well.

If you wish to discuss your concerns further, please contact the customer care team on 01270 278098.

Many thanks Betty Lodge, Matron

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