"A&E Reception"

About: Countess Of Chester Hospital

I brought my Husband into A&E on the 25/10/15 with chest pains shortness of breath and pins and needles in his hand. This was explained to the receptionist and we were told to take a ticket and wait. Our ticket was number 50 and machine was showing number 43. I strongly feel that my husband should of been seen straight away and not had to wait 30 minutes plus to be seen. The outcome is that he is still in hospital awaiting transfer to Broad Green for open heart surgery. I feel the the receptionist should go on a training course so they have some idea of what is urgent. I can not fault the treatment my husband had in Majors, CCU and ward 42 they have all been fantastic.

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Response from Countess Of Chester Hospital

Dear Madam

Thank you for your comments about the treatment and care your husband receved in the Majors Area of the Emergency Department, the Critical Care Unit, and Ward 42 during his hospital admission on 25 October 2015.

We recognise that this was a very difficult time for you both and we are grateful to you for taking the time to compliment our staff.

Please be assured that your kind words will be shared with our staff in these areas.

However we were sorry to learn of your concern with regards the length of time your husband waited to be seen in the Emergency Department. We would like to use your comments to see what happened on this occasion.

Please feel free to contact the PALs Department after 10am on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally.

We hope that your husband has now had further treatment and care and would like to wish you both well for the future.

The Patient Experience Team

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