"Staff unaware of diagnosis and their false..."

About: Stepping Hill Hospital

I know that many find Stepping Hill to be a good hospital but our dealings with it for the care of two elderly elatives have been very difficult. The latest concerns an elderly father who was admitted with a known uti after a bad fall. A&E diagnosed a pelvic fracture as well as the uti which was making him somewhat muddled and confused as uti'so tend to in the elderly. He was admitted for assessment of why he had fallen (he is over 90 and very unsteady on his feet) and for rest. When the ward was phoned early the next day, the staff nurse denied that he had a pelvic fracture and that he was being uncooperative due to his dementia.

Visiting later and talking to another nurse, the fracture was confirmed and the confusion put down to his uti.

It is not acceptable for those charged with the care of an individual to be unaware of the diagnosis which needs careful management and it is very presumptions to label someone as demented when they are unwell just because they are confused due to the illness.

This is not the first time such failings have affected our parents at Stepping Hill. No way would I want to be admitted there.

Story from NHS Choices

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Response from Stepping Hill Hospital

I am sorry to hear of your experience and would be happy to discuss the issues you describe in order to investigate more thoroughly.

If you would like us to do this, please do not hesitate to contact me on 0161 419 4353.

Kind regards

Patient and Customer Services Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful