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Dirty, dangerous and SLOW!

Story from nhs.uk

"Dirty, dangerous and SLOW!"

About: Leicester Royal Infirmary

Took 3 days to perform an ultrasound scan after being admitted! I was placed in a dirty room next to a over flowing sharps bin used needles on the side, the floor was covered in rubbish and one member of staff even shouted at me for being in pain! took 3 hours to even find my notes!

This all started on Surgical assessment unit! ward 8!

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Responses

Response from Leicester Royal Infirmary 8 years ago
Leicester Royal Infirmary

Submitted on 02/12/2015 at 12:02
Published on nhs.uk on 03/12/2015 at 01:31

Dear Reviewer,

We are very sorry to hear about the level of care you received at Leicester Royal Infirmary. We expect all our patients to be given the highest level of care and so apologise that this was not the case. We would like to investigate the matter further so could you please send your details (Name and Date of Birth) and more information regarding which department and area of the hospital you were visiting to communications@uhl-tr.nhs.uk

Kind regards,

Communications Team

Leicester’s hospitals

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