"Excellent Saturday Service in Urgent Care"

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

I had a minor accident (large horse trod on relatively small foot) and suspected I had broken my big toe and knew that it needed an x-ray. I phoned the QE2 Urgent Care number and they confirmed that they had Saturday x-ray facilities (St Albans does not) so off I went. What a great new building. Attractive, clean, airy, not too clinical and institutionalised and a beautiful inner courtyard garden.

There were loads of people there but the vast majority were for the 'out of hours' GP service. I was seen in quick succession by the Triage Nurse, Assessment Nurse, who gave me some painkillers as I was in considerable pain, and Emergency Nurse Practitioner who passed me on to have an x-ray. There was a short wait between each stage but then a final session with the ENP who was really clear in explaining the x-ray and cleaned up and bound my toe and arranged for me to return to the fracture clinic in a week.

At all times the service was professional, friendly and everything our NHS should be. We all need to do all we can to keep it and a huge thanks to al the staff on duty on 7th November.

My only gripe has absolutely nothing to do with the Urgent Care staff and service. They were quick but I was there just over the two hours so had to pay £5.30 for parking - that's extortionate......does this money go directly to the hospital or to some wretched money making third party?

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Response from Queen Elizabeth I I Hospital

Many thanks for the feedback on your experience of the service provided by the urgent care centre team at the New QEII - we'll pass your kind words on to them.

We do hope that you're soon back to full health - just watch out for those horses' hooves in future!

It may interest you that the local Welwyn Hatfield MP is conducting a survey of people using services such as the new hospital and especially the urgent care centre.

Why not share your experience with him thrugh taking his online survey - the link to it is https://www.surveymonkey.com/r/whhealth ?

On the subject of car parking, we are looking at getting the charges reviewed.

The car parks were installed by the company that built the hospital and there is still a lot to be done to ensure the siagnge and parking arrangements are made as clear as possible.

By the way, income received beyond the contractor's cost does return to the NHS.

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