"Generic appointment letters"

About: Bassetlaw Hospital / Urology

(as a parent/guardian),

My adult special needs stepdaughter who has severe learning difficulties received a frankly hilarious appointment letter this morning.

She has tuberous sclerosis and this condition means she could potentially have kidney problems now she is an adult. To keep an eye on things, she has to undergo kidney scans every 2 or 3 years.

Her appointment letter helpfully says 'Please drink 1. 5 pints of water 1 hour before your appointment in order to fill your bladder. Do not pass water in the meantime as it is essential you arrive with a full bladder. Please be aware if your bladder is not full when you attend we may have to rebook your scan on another day. '

All that works fine for someone who hasn't got severe learning difficulties, doesn't mind drinking water and doesn't wear continence pads because they can't concentrate enough to have bladder control. Where is the patient centered care? Why do NHS IT systems not automatically flag up learning difficulties and treat the patients appropriately?

We have an icicle's chance in hell of getting her to drink 1. 5 pints of water and her full bladder will only happen by accident so no doubt we will see what happens on the day.

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Response from Gill Pickersgill, Communications & Engagement Officer, Doncaster and Bassetlaw Hospitals NHS Foundation Trust

Hi - Thanks for your feedback regarding your step daughters scan appointment. Unfortunately, it does look like the department havent been given all of your step daughters details.

Can you please call Wendy Lee, Deputy Head of Radiology Services, on Tel: 01302 366666 ext 4506 to discuss this. I have given Wendy the details of your concerns and she is expecting your call.


Gill Pickersgill

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Update posted by Frankly1972 (a parent/guardian)

Thanks for your reply, which would have been helpful if you'd actually given me the right number for Wendy Lee who is actually based at Bassetlaw and this contact number is for someone in Doncaster. The only Wendy Lee at Doncaster works in gynaecology.

So now I've been passed round the houses and made 2 separate phone calls to 2 people who didn't have a clue what I was talking about.

It's good to talk as the old saying goes but it would help if it was the right person and right telephone number.

Response from Gill Pickersgill, Communications & Engagement Officer, Doncaster and Bassetlaw Hospitals NHS Foundation Trust

Hi - Sorry about the mix up. Wendy has just recently moved jobs and is now based at Doncaster Royal Infirmary. Her new number is 01302 366666 ext 4129. If you're happy to message your contact details Wendy can contact you directly or if not call her on the above number.

If you have any trouble contacting Wendy again please call me on 01909 502726.

Apologies for the inconveneince.


Gill Pickersgill

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