"Nurse didnt explain treatment fully"

About: North West Boroughs Healthcare NHS Foundation Trust

(as the patient),

Unfortunately I has to visit the walk in centre in October at 10: 30 one morning. Having the flu and dizziness. I did not want to go there but I was so ill and had to wait to see my own doctor. The nurse in the centre told me there was nothing wrong with my breathing though every time I breath in my ribs hurt and my head because of my coughing. I could not believe I asked for antibiotic to help me and the nurse said you have a virus, I told the nurse I had tried all different tablets and I needed antibiotics to help me, the nurse gave me nothing!

I walked out. My age is 83 years old, I live alone and when I left there I fainted in the village. People helped me home by ca. I am disgusted and I hope this nurse when old is shown more help and compassion than I received.

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Response from Jacqui Sellek, PALS Coordinator, 5 Boroughs Partnership NHS Trust

Dear Yellow150

Thank you for your posting. We are very sorry to hear you are unhappy with the service you received.

We would welcome being given the opportunity of taking forward this matter. Please contact our Patient Advice & Liaison Service (PALS) who will be pleased to support and help you.

PALS can be contacted on 01925 664014.

With kind regards

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