"Change of appointment"

About: Royal Stoke University Hospital

What is the point of giving you a telephone number to ring when no one picks up at the other end. I tried for two days to change an appointment at the Heart and Lung centre (pacemaker dept) for my elderly mother.

I finished up ringing the main switchboard who put me through to the Heart and Lung reception. This is not satisfactory.

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Response from University Hospitals of North Midlands

Dear "Anonymous"

Thank you for taking the time to provide us with feedback about your experience of University Hospitals of North Midlands.

If you would like to contact our PALS Team (Patient Advice and Liaison Service) so that they can investigate the issues that you have raised further. The PALS Team can be contacted on 01782 676450 or 01782 676455 or by emailing patient.advice@uhns.nhs.uk.

Thank you and best wishes