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Pain clinic,waste of time

Story from nhs.uk

"Pain clinic,waste of time"

About: Manor Hospital

Waited 12 months for treatment and still waiting.I have a phone number in which if your condition changes you phone, leave a brief message and they get in touch with you.its a pack of lies they don't get in touch and the consultant's Secretary is rude,abusive and insulting when you phone to enquire about an appointment, PALS say they can't do anything and that the secretary was rude to them,waste of time

Am seeking legal advice to sue over lack of care

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Responses

Response from Manor Hospital 8 years ago
Manor Hospital

Submitted on 13/11/2015 at 16:53
Published on nhs.uk on 14/11/2015 at 01:32

Hello,

Thank you for taking the time to post a comment. We are disappointed to read about the manner in which you have been treated whilst making a phone enquiry and would appreciate the opportunity to learn more. I have alerted the Patient Relations team to your post and they will ensure that your comments are fed back to the appropriate lead.

Please contact them on 01922 656463 at your earliest convenience.

Regards.

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