"Waiting. waiting waiting"

I came in this morning (3 Nov 15) with my father (75) for a pre op assessment, a talk to the consultant and admission for surgery. I came in at 9 am ( got up at 7am) . I am now sat in a waiting room in day surgery at 20.30 with dad waiting now 4 hours for his bed to be cleaned in f ward not to mention all the other waiting today. Restaurants are now closed.

Machines are empty and I am with an increasingly disgruntled parent with some altziemers .

Surely almost 12 hours so far is excessive. I would welcome a comment on this