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Waited months for an appointment

Story from nhs.uk

"Waited months for an appointment"

About: St Georges at Queen Mary's Hospital (London)

Waited 4 months for an appointment and on that day when we had our appointment less than our before it the receptionist called but left no voicemail and with no respect we were not even said sorry for our inconvenience got another appointment 5 weeks later. It is utterly ridiculous!

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Responses

Response from Queen Mary's Hospital 8 years ago
Queen Mary's Hospital

Submitted on 13/11/2015 at 16:04
Published on nhs.uk on 14/11/2015 at 01:33

We are sorry to read of your experience and dissatisfaction with the communication you have received. You can talk to the Patient Advice and Liaison Service about your experience and further investigation can take place, pals@stgeorges.nhs.uk or on 020 8725 2453. If you get an answer machine please leave a message with a contact telephone number for the service to ring you back.

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