About: Burnley General Hospital

Ward dirty and some staff show no empathy whatsoever, bank hca nothing but a rude bully. Not a great experience and I would definitely worry if I needed to return!

Story from NHS Choices

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Response from Burnley General Hospital

Thank you for your feedback regarding your experience of Gynaecology services at Burnley General Hospital and thank you for taking the time to do so.

We are very sorry for your experience and please be reassured that your comments will be passed on.

We are very keen to investigate further and would be grateful if you would contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk so that I can understand more about your experience.

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Thank you again for commenting and I hope to hear from you soon

Helen Ritchie, Senior Patient Experience Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful