"Appointment/ Referral mismatch"

About: Whipps Cross University Hospital / Trauma and orthopaedics

(as the patient),

I have received a letter to book an appointment at Orthotic Clinic. When I called them, they have no record of any referral to Orthotic. No one knows what is going on. Waited for more than 6 weeks for this letter.

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Response from Whipps Cross University Hospital

Dear zcemc29

Please accept our apologies for the appointment letter you received asking you to book your appointment at our Orthotics Clinic.

We have passed your feedback over to the team in the Orthotics Clinic. Should you need to speak to anyone about this incident please contact our Patient, Advice and Liaison Service on 020 3594 2040 or by email: pals@bartshealth.nhs.uk

Kind regards

Barts Health NHS Trust

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