"Administration of appointments"
About: Birmingham Community Healthcare NHS Trust Birmingham Community Healthcare NHS Trust Birmingham B7 4BN
Posted by Chri55ie58 (as ),
I have gums that are rubbish. The students and professors at Birmingham Dental Hospital are brilliant and have, so far, managed to save my teeth. The administration side sadly lets the side down. The back of each appointment letter states how important it is to let them know if attendance is not possible. I received my letter on Monday to attend on Friday. I phoned and phoned but no answer so eventually left a message to state who I was and that I would not be there. This was obviously not picked up until AFTER the appointment in Friday as I received 2 letter ( same date) stating that 1: you did not attend write to us or else, and 2: another appointment date.
What a shame that for the sake of acting upon messages or answering the phone, 2 stamps, 2 letters and 1 appointment were wasted.