"hand injury"

About: University College Hospital

great service from the NHS today: respectful friendly and courteous staff, gave me clear and straightforward care for my minor hand injury. Clear advice from reception, xray staff, doctor and splints _ much appreciated my only observation: triage in first A&E reception did not prioritise one pregnant woman who arrived after me, in clear need of prompt help (ie in pain) over me / I let her go ahead of me.

staff in booth rather remote from the waiting patients?

Story from NHS Choices

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Response from University College Hospital

Thank you for taking the time to give us your feedback. We're so pleased you were happy with the care and attention you received in A&E and for your observations regarding triage and the reception area, we will feed this back to the team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful